Measuring patient satisfaction's relationship to hospital cost efficiency : can administrators make a difference?
Timothy R. Huerta, Christopher A. Harle, Eric W. Ford, Mark L. Diana, Nir Menachemi
| Year of publication: |
January-March 2016
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| Authors: | Huerta, Timothy R. ; Harle, Christopher A. ; Ford, Eric W. ; Diana, Mark L. ; Menachemi, Nir |
| Published in: |
Health care management review : the journal for health care management research. - Hagerstown, MD : Lippincott/Wolters Kluwer Health, Inc., ISSN 0361-6274, ZDB-ID 430366-0. - Vol. 41.2016, 1, p. 56-63
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| Subject: | Efficiency | patient satisfaction | stochastic frontier analysis | Krankenhaus | Hospital | Technische Effizienz | Technical efficiency | Patienten | Patients | Effizienz | Kundenzufriedenheit | Customer satisfaction | Krankenhauskosten | Hospital costs | Dienstleistungsqualität | Service quality | Data-Envelopment-Analyse | Data envelopment analysis | Beziehungsmarketing | Relationship marketing | Messung | Measurement |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1097/HMR.0000000000000045 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011421772