Measuring performance of a service system : from organizations to customer-perceived performance
Harri Laihonen, Aki Jääskeläinen and Sanna Pekkola
| Year of publication: |
2014
|
|---|---|
| Authors: | Laihonen, Harri ; Jääskeläinen, Aki ; Pekkola, Sanna |
| Published in: |
Measuring business excellence : the journal of organizational performance management. - Bingley : Emerald Group Publ., ISSN 1368-3047, ZDB-ID 2038133-5. - Vol. 18.2014, 3, p. 73-86
|
| Subject: | Service system | Performance management | Service management | Measurement | Performance-Management | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry | Dienstleistungsmanagement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010417496