Measuring quality service : the use of a SERVPERF scale as an input for ELECTRE TRI multicriteria model
Year of publication: |
2014
|
---|---|
Authors: | Barros Jerônimo, Taciana de ; Medeiros, Denise |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 31.2014, 6, p. 652-664
|
Subject: | Competitive strategy | Customer satisfaction | ELECTRE TRI | Service quality assurance | SERVPERF | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Elektrizitätswirtschaft | Electric power industry | Qualitätsmanagement | Quality management | Messung | Measurement | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Wettbewerbsstrategie |
-
Tsafarakis, Stelios, (2018)
-
Quantitative comparison of measurements of urgent care service quality
Qin, Hong, (2016)
-
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June, (2022)
- More ...
-
Jerônimo, Taciana de Barros, (2013)
-
A proposed method to evaluate the quality of services using Fuzzy sets theory
Silva, Cleriston, (2014)
-
Costa Júnior, Júlio César da, (2023)
- More ...