Measuring Service Quality and Promoting Decentring
| Year of publication: |
1994
|
|---|---|
| Authors: | Webster, Calum ; Hung, Li-Chu |
| Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 6.1994, 5, p. 50-56
|