Measuring service quality in local government: The SERVQUAL approach
| Year of publication: |
1995
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|---|---|
| Authors: | Donnelly, Mike ; Wisniewski, Mik ; Dalrymple, John F. ; Curry, Adrienne C. |
| Published in: |
International journal of public sector management : IJPSM. - Bingley : Emerald, ISSN 0951-3558, ZDB-ID 6163567. - Vol. 8.1995, 7, p. 15-20
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