Measuring service quality in Macau luxury hotels using the QFD method : a case study
Chen-Kuo Pai, Shun-Hsing Chen, David Hinds
| Year of publication: |
2016
|
|---|---|
| Authors: | Pai, Chen Kuo ; Chen, Shun-Hsing ; Hinds, David |
| Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 2072619-3. - Vol. 22.2016, 1/2, p. 106-119
|
| Subject: | service quality | quality function development | QFD | customer satisfaction | tourism development | economic development | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Tourismuswirtschaft | Tourism industry | Messung | Measurement | Macau |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011645319