Measuring students' expectations of service quality of a higher education institution in a longitudinal design
Year of publication: |
2018
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Authors: | Campos, Domingos Fernandes ; Santos, Guido Salvi dos ; Castro, Felipe Nalon |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 31.2018, 3, p. 303-324
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Subject: | higher education | customer services quality | service marketing | longitudinal study | distance learning | Brazil | Dienstleistungsqualität | Service quality | Hochschule | Higher education institution | Studierende | Students | Brasilien | Studium | University education | Fernunterricht | Distance learning | Kundenservice | Customer service | Längsschnittanalyse | Longitudinal analysis |
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