Measuring workflow knowledge-base effectiveness for an in-house banking customer service call center
Angelos Karakerezis and Konstantinos Nakos
| Year of publication: |
2013
|
|---|---|
| Authors: | Karakerezis, Angelos ; Nakos, Konstantinos |
| Published in: |
Computational techniques for banking and risk management. - New York, NY : Nova Publ., ISBN 978-1-62618-522-7. - 2013, p. 115-126
|
| Subject: | Informationstechnik | Information technology | Unternehmensorganisation | Business organization | Bankgeschäft | Banking services | Kundenservice | Customer service | Callcenter | Call centre | Griechenland | Greece |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010198993