Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era
Vanessa Hiu Ying Chan, Dickson K. W. Chiu, Kevin K.W. Ho
| Year of publication: |
2022
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|---|---|
| Authors: | Chan, Vanessa Hiu Ying ; Chiu, Dickson K. W. ; Ho, Kevin K. W. |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 67.2022, p. 1-16
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| Subject: | Brand image | COVID-19 | Electronic word-of-mouth (e-WOM) | Mobile government | Mobile library app | Public library | Service quality | Dienstleistungsqualität | Coronavirus | Bibliothek | Library | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Mobile Anwendung | Mobile application | Mobilkommunikation | Mobile communications | Markenimage | Öffentliche Bibliothek | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2022.102960 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013364438