Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Angie Yeonsook Im and Seonghee Cho
| Year of publication: |
2022
|
|---|---|
| Authors: | Im, Angie Yeonsook ; Cho, Seonghee |
| Subject: | Employee engagement | General self-efficacy | Hotel employees | Supervisor incivility | Arbeitsverhalten | Work behaviour | Gastgewerbe | Hospitality industry | Hotellerie | Hotel industry | Tourismusberufe | Tourism employees | Mitarbeiterbindung | Employee retention | Personalmanagement | Human Resource Management | Arbeitszufriedenheit | Job satisfaction | Leistungsmotivation | Work motivation | Dienstleistungsqualität | Service quality | Arbeitskräfte | Workforce | Arbeitsleistung | Job performance |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-06-2021-0814 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013164488