Mediating relationships in and satisfaction with online technologies: communications or features beyond expectations?
Year of publication: |
2015
|
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Authors: | Medina, Cayetano ; Rufín, Ramón ; Rey, Manuel |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 9.2015, 4, p. 587-609
|
Subject: | Satisfaction | Mediated relationships | Expectations | Disconfirmation | Online education | Erwartungsbildung | Expectation formation | Arbeitszufriedenheit | Job satisfaction | USA | United States | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Systemvoraussetzung: Acrobat Reader |
Other identifiers: | 10.1007/s11628-014-0241-2 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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