Mediating role of emotion in personalised relationship formation : study for patient-physician relationship
Praveen Kumar; Ashok Pratap Arora and Rajen Gupta
| Year of publication: |
2014
|
|---|---|
| Authors: | Kumar, Praveen ; Arora, Ashok Pratap ; Gupta, Rajen |
| Published in: |
International journal of Indian culture and business management. - Genève : Inderscience Enterprises, ISSN 1753-0806, ZDB-ID 2422766-3. - Vol. 8.2014, 4, p. 495-518
|
| Subject: | patient-physician interaction | satisfaction | customer relationship | emotion | physician behaviour | Beziehungsmarketing | Relationship marketing | Emotion | Ärzte | Physicians | Kundenzufriedenheit | Customer satisfaction | Soziale Beziehungen | Social relations | Konsumentenverhalten | Consumer behaviour | Patienten | Patients | Vertrauen | Confidence | Lieferantenmanagement | Supplier relationship management | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011282819