Mental‐agility training helps CSA staff to navigate rapid change : … and overcome the problem of information overload

Ratcheting up the pressure on staff never works for long, but soft‐soaping employees does not get results either. So how can organizations help overloaded staff to improve their performance? At the Common Services Agency (CSA), the body that plays an active role in NHS Scotland by providing support and advice for Scotland’s health and patient care, they believe they have found the answer – mental agility.