Mining customer reviews to evaluate the contact centre agent performance using custom kernel functions
A. Santhosh Kumar and Punniyamoorthy Murugesan, Ernest Johnson
| Year of publication: |
2024
|
|---|---|
| Authors: | Arjunan, Santhosh Kumar ; Murugesan, Punniyamoorthy ; Johnson, Ernest |
| Published in: |
International journal of enterprise network management : IJENM. - Olney, Bucks. : Inderscience Enterprises Ltd., ISSN 1748-1260, ZDB-ID 2251613-X. - Vol. 15.2024, 3, p. 245-260
|
| Subject: | contact centre agent performance | custom kernel functions | Jaccard dissimilarity kernel | opinion mining | Bergbau | Mining | Beziehungsmarketing | Relationship marketing | Performance-Messung | Performance measurement |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJENM.2024.140524 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015060728