Minority service providers serving majority group customers : the relations between power attribution, empathy and emotional labor
Tali Seger-Guttmann, Karin Amit
| Year of publication: |
2024
|
|---|---|
| Authors: | Seger-Guttmann, Tali ; Amit, Karin |
| Subject: | Emotional labor | Empathy | Ethnic-minority | Immigrants | Majority-group customers | Minority-group service providers | Power attribution | Emotion | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Arbeitsmigranten | Migrant workers | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2024.103905 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015114720