Minority service providers serving majority group customers : the relations between power attribution, empathy and emotional labor
Tali Seger-Guttmann, Karin Amit
| Year of publication: |
2024
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|---|---|
| Authors: | Seger-Guttmann, Tali ; Amit, Karin |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 80.2024, Art.-No. 103905, p. 1-10
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| Subject: | Emotional labor | Empathy | Ethnic-minority | Immigrants | Majority-group customers | Minority-group service providers | Power attribution | Emotion | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Arbeitsmigranten | Migrant workers | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2024.103905 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015114720