Mitigating burnout through organizational justice : customer support workers' experiences of customer injustice and emotional labor
Heewon Kim and Rebecca B. Leach
| Year of publication: |
2021
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|---|---|
| Authors: | Kim, Heewon ; Leach, Rebecca B. |
| Published in: |
Management communication quarterly : an international journal. - Newbury Park, Calif. : Sage Publications, ISSN 1552-6798, ZDB-ID 2068864-7. - Vol. 35.2021, 4, p. 497-517
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| Subject: | burnout | customer injustice | emotional labor | organizational justice | Verhalten in Organisationen | Organizational behaviour | Emotion | Burnout | Gerechtigkeit | Justice | Stress | Work stress | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Kundenservice | Customer service | Arbeitspsychologie | Organizational psychology | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/08933189211012040 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012661959