Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Fernando Macieira, Tiago Oliveira, Mitsuru Yanaze
| Year of publication: |
2020
|
|---|---|
| Authors: | Macieira, Fernando ; Oliveira, Tiago ; Yanaze, Mitsuru |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 36.2020, 3, p. 348-359
|
| Subject: | service quality | satisfaction models | satisfaction antecedents | integrative review | loyalty | service management | SERVQUAL | retail service quality | RSQ | service quality model | quality dimensions | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Dienstleistungsmanagement | Service management | Einzelhandel | Retail trade | Arbeitszufriedenheit | Job satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2020.108118 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012256799