Moments of angst : a cristical incident approach to designing customer-experience vlue systems
Amydee M. Fawcett and Stanley Fawcett; M. Bixby Cooper; Kristine S. Daynes
| Year of publication: |
2014
|
|---|---|
| Authors: | Fawcett, Amydee M. ; Fawcett, Stanley E. ; Cooper, M. Bixby ; Daynes, Kristine S. |
| Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 21.2014, 3, p. 450-480
|
| Subject: | Supply chain | Service operations | Customer services quality | Lieferkette | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010351402