Motivating customers to adhere to expert advice in professional services : a medical service context
Kathleen Seiders, Andrea Godfrey Flynn, Leonard L. Berry, and Kelly L. Haws
| Year of publication: |
2015
|
|---|---|
| Authors: | Seiders, Kathleen ; Flynn, Andrea Godfrey ; Berry, Leonard L. ; Haws, Kelly L. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 18.2015, 1, p. 39-58
|
| Subject: | professional service firms | customer efficacy | service provider efficacy | health care services | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Gesundheitswesen | Health care system | Beziehungsmarketing | Relationship marketing | Dienstleistungsmarketing | Services marketing | Freie Berufe | Professional services | Kundenzufriedenheit | Customer satisfaction | Unternehmensdienstleistung | Business services | Dienstleistungssektor | Service industry | Ärzte | Physicians | Dienstleistung | Services | Gesundheitsberufe | Health personnel |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010483440