Multi-channel service design process: challenges and solutions
| Year of publication: |
2005
|
|---|---|
| Authors: | Simons, Luuk P. A. ; Bouwman, Harry |
| Published in: |
International journal of electronic business. - Olney, Bucks. : Inderscience Publ., ISSN 1470-6067, ZDB-ID 21063278. - Vol. 3.2005, 1, p. 50-67
|