Multi-criteria decision making methods based weighted servqual scales to measure perceived service quality in hospitals : a case study from Turkey
Serkan Altuntas, Türkay Dereli and Mustafa Kemal Yilmaz
| Year of publication: |
2012
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|---|---|
| Authors: | Altuntas, Serkan ; Dereli, Türkay ; Yilmaz, Mustafa Kemal |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 23.2012, 12, p. 1379-1395
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| Subject: | Dienstleistungsqualität | Service quality | Messung | Measurement | AHP-Verfahren | AHP approach | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Krankenhaus | Hospital | Türkei | Turkey |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009687478