Multidimensional value of customers' mobile service experiences in the food service context
Jookyung Kwon, Hoyeol Yu and Jiseon Ahn
| Year of publication: |
2023
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|---|---|
| Authors: | Kwon, Jookyung ; Yu, Hoyeol ; Ahn, Jiseon |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 6.2023, 2, p. 912-927
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| Subject: | Service value | Food service | Mobile application | Mobile experiences | Process value | Relationship value | Mobilkommunikation | Mobile communications | Kundenwert | Customer value | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Catering | Catering industry | Dienstleistungsqualität | Service quality | Mobile Anwendung | Kundenzufriedenheit | Customer satisfaction | Betriebliche Wertschöpfung | Value creation | Gastronomie | Restaurant industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-03-2022-0108 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014363988