A multilevel consideration of service design conditions : towards a portfolio of organisational capabilities, interactive practices and individual abilities
Ingo Oswald Karpen, Gerda Gemser and Giulia Calabretta
| Year of publication: |
2017
|
|---|---|
| Authors: | Karpen, Ingo Oswald ; Gemser, Gerda ; Calabretta, Giulia |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 27.2017, 1, p. 384-407
|
| Subject: | Capabilities | Practices | Service design | Microfoundations perspective | Abilities | Constellations |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-05-2015-0121 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011627170