Multiple reference effects on restaurant evaluations : a cross-cultural study
Soyeon Kim, Jae-Eun Chung and YongGu Suh
| Year of publication: |
2016
|
|---|---|
| Authors: | Kim, Soyeon ; Chung, Jae-eun ; Suh, Yong Gu |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 28.2016, 7, p. 1441-1466
|
| Subject: | Customer loyalty | Customer satisfaction | Attractiveness of alternatives | Disconfirmation | Reference effect | Self-image congruity | Kundenzufriedenheit | Konsumentenverhalten | Consumer behaviour | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Bewertung | Evaluation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-05-2014-0220 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011596227