MUSA-INT : multicriteria customer satisfaction analysis with interacting criteria
Silvia Angilella; Salvatore Corrente; Salvatore Greco; Roman Słowiński
| Year of publication: |
2014
|
|---|---|
| Authors: | Angilella, Silvia ; Corrente, Salvatore ; Greco, Salvatore ; Słowiński, Roman |
| Published in: |
Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 0305-0483, ZDB-ID 124502-8. - Vol. 42.2014, p. 189-200
|
| Subject: | Multiple criteria decision aiding | Customer satisfaction analysis | Utility function | Interacting criteria | Ordinal scales | Kundenzufriedenheit | Customer satisfaction | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Nutzenfunktion | Entscheidungstheorie | Decision theory | Nutzen | Utility |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010205833