Natural language processing-based detection of systematic anomalies among the narratives of consumer complaints
Peiheng Gao, Ning Sun, Xuefeng Wang, Chen Yang and Ričardas Zitikis
| Year of publication: |
2024
|
|---|---|
| Authors: | Gao, Peiheng ; Sun, Ning ; Wang, Xuefeng ; Yang, Chen ; Zitikis, Ričardas |
| Published in: |
The journal of operational risk. - London : Infopro Digital, ISSN 1755-2710, ZDB-ID 2254119-6. - Vol. 19.2024, 2, p. 79-104
|
| Subject: | consumer complaints | anomaly detection | classification | sentiment scores | Cobb–Douglas function | natural language processing | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Sprache | Language | Linguistik | Linguistics |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.21314/JOP.2024.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015460558