Need for speed : the impact of in-process delays on customer behavior in online retail
Santiago Gallino, Nil Karacaoglu, Antonio Moreno
| Year of publication: |
2023
|
|---|---|
| Authors: | Gallino, Santiago ; Karacaoglu, Nil ; Moreno, Antonio |
| Published in: |
Operations research. - Linthicum, Md. : INFORMS, ISSN 1526-5463, ZDB-ID 2019440-7. - Vol. 71.2023, 3, p. 876-894
|
| Subject: | service operations | Special Issue on Behavioral Queueing Science | abandonment | in-process delays | online retail | website speed | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Website | Warteschlangentheorie | Queueing theory | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/opre.2022.2262 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014309090