New applications for importance-performance analysis (IPA) in higher education : understanding student satisfaction
Year of publication: |
2017
|
---|---|
Authors: | McLeay, Fraser ; Robson, Andrew ; Yusoff, Mazirah |
Published in: |
The journal of management development. - Bingley : Emerald Group Publishing Limited, ISSN 0262-1711, ZDB-ID 83190-6. - Vol. 36.2017, 6, p. 780-800
|
Subject: | Service quality | IPA | Student satisfaction | Importance-performance | Service-product bundle | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Studierende | Students | Hochschule | Higher education institution |
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