New applications for importance-performance analysis (IPA) in higher education : understanding student satisfaction
Fraser McLeay and Andrew Robson, and Mazirah Yusoff
| Year of publication: |
2017
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|---|---|
| Authors: | McLeay, Fraser ; Robson, Andrew ; Yusoff, Mazirah |
| Published in: |
The journal of management development. - Bingley : Emerald Group Publishing Limited, ISSN 0262-1711, ZDB-ID 83190-6. - Vol. 36.2017, 6, p. 780-800
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| Subject: | Service quality | IPA | Student satisfaction | Importance-performance | Service-product bundle | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Studierende | Students | Hochschule | Higher education institution | Performance-Messung | Performance measurement | Arbeitszufriedenheit | Job satisfaction | Leistungsbündel | Bundling strategy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JMD-10-2016-0187 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011773662