New insights into emotion valence and loyalty intentions in relational exchanges
Year of publication: |
2018
|
---|---|
Authors: | McKechnie, Sally ; Nath, Prithwiraj ; Xun, Jiyao |
Subject: | agency | emotion valence | goal attainment | gratitude | grudge | guilt | relational exchange | Emotion | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
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