New Operating Unit Delivers Better Results
|Year of publication:||
|Authors:||Forst, Leland I.|
Supervision : the journal of industrial relations and operating management. - Burlington, Iowa : National Research Bureau, ISSN 0039-5854, ZDB-ID 830574. - Vol. 57.1996, 12, p. 8-10
Forst, Leland I., (1999)
Forst, Leland I., (1995)
Measure Internal Customer Satisfaction - Measuring how well internal customers are being served by shared services departments is important -- But only if the data is put to good use. Don't bother jumping into a measurement program unless you intend to make improvements based on the results.
Forst, Leland I., (2002)
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