New perspective on customer orientation of service employees : a conceptual framework
Javier Morales Mediano and José L. Ruiz-Alba
| Year of publication: |
2019
|
|---|---|
| Authors: | Morales, Javier ; Ruiz-Alba, José L. |
| Subject: | COSE | Customer orientation | financial services | private banking | service employees | 顾客导向, 服务员工, COSE, 私人银行业务, 金融服务 | Beziehungsmarketing | Relationship marketing | Finanzdienstleistung | Financial services | Bank | Verkaufspersonal | Salespeople | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmarketing | Services marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in chinesischer Sprache |
| Other identifiers: | 10.1080/02642069.2018.1455830 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012205913