New Perspectives on Customer "Death" Using a Generalization of the Pareto/NBD Model
| Year of publication: |
2011
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| Authors: | Jerath, Kinshuk ; Fader, Peter S. ; Hardie, Bruce G. S. |
| Published in: |
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0732-2399, ZDB-ID 883054x. - Vol. 30.2011, 5 (21.6.), p. 866-881
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