New Public Management : die Mitarbeiter-Kunden-Schnittstelle
Year of publication: |
2002-11-01
|
---|---|
Authors: | Scharitzer, Dieter ; Sonnek, Angelika ; Korunka, Christian |
Publisher: |
Wirtschaftsuniversität <Wien> |
Subject: | Kundenorientierung | Verwaltungsreform | Kundenmanagement | Customer relationship management | Qualitätsmanagement |
Extent: | 751616 bytes 30 p. application/pdf |
---|---|
Series: | |
Type of publication: | Book / Working Paper |
Language: | German |
Notes: | Beitrag für WU Jahrestagung 2002 |
Classification: | Consumer behaviour ; Public Management. Non-profit organisations ; Individual Working Papers, Preprints ; Austria. General Resources |
Source: | USB Cologne (business full texts) |
-
Effectiveness of QFD in a municipal administration process
Jimenez, Narda B. Ocampo, (2016)
-
Bürgerämter in Deutschland : Organisationswandel und digitale Transformation
Bogumil, Jörg, (2019)
-
Currie, Graeme, (2015)
- More ...
-
New Public Management. Die Mitarbeiter-Kunden-Schnittstelle.
Scharitzer, Dieter, (2002)
-
Customer orientation among employees in public administration: A transnational, longitudinal study
Korunka, Christian, (2007)
-
Kundenorientierung im Call-Center : Ein wirtschaftspsychologischer Beitrag
Ebner, Markus, (2007)
- More ...