New technology and in-store service encounters : an analysis of coping practices and work experiences among frontline employees
Kristina Bäckström
| Year of publication: |
2023
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|---|---|
| Authors: | Bäckström, Kristina |
| Published in: |
The international review of retail, distribution and consumer research. - London : Routledge, ISSN 1466-4402, ZDB-ID 1481049-9. - Vol. 33.2023, 5, p. 494-518
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| Subject: | coping | frontline employees | job crafting | Retail digitalization | work experience | Einzelhandel | Retail trade | Arbeitskräfte | Workforce | Arbeitszufriedenheit | Job satisfaction | Kundenservice | Customer service | Verkaufspersonal | Salespeople | Digitalisierung | Digitization | Arbeitsverhalten | Work behaviour | Coping-Strategie | Coping strategy | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/09593969.2023.2271191 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014558955