Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Gerson Tontini, Klaus Solberg Söilen, and Ricardo Zanchett
| Year of publication: |
2017
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|---|---|
| Authors: | Tontini, Gerson ; Solberg Søilen, Klaus ; Zanchett, Ricardo |
| Published in: |
Asia Pacific journal of marketing and logistics. - Bingley : Emerald Group Publishing Limited, ISSN 1355-5855, ZDB-ID 1174740-7. - Vol. 29.2017, 5, p. 1116-1135
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| Subject: | Service quality | Kano model | Customer defection | 3PL services | Customer dissatisfaction | Failed service quality | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Logistikunternehmen | Logistics provider | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Lieferantenmanagement | Supplier relationship management | Logistik | Logistics | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJML-09-2016-0173 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011796582