Nonverbal communication in hotels as a medium of experience co-creation
Mohammad Shahidul Islam, Ksenia Kirillova
| Year of publication: |
2021
|
|---|---|
| Authors: | Shahidul Islam, Mohammad ; Kirillova, Ksenia |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 87.2021, p. 1-12
|
| Subject: | Service-dominant logic | Customer engagement | Experience co-creation | Hotel services | Kinesics | Video elicitation | Kundenintegration | Customer integration | Service-Dominant Logic | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Dienstleistungsmarketing | Services marketing | Dienstleistungsqualität | Service quality | Betriebliche Wertschöpfung | Value creation | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2021.104363 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012648372