Not everyone gets a trophy : how to manage the millennials

Intro -- NOT EVERYONE GETS A TROPHY -- CONTENTS -- PREFACE -- Meet the Second-Wave Millennials-Introducing Generation Z -- CHAPTER ONE MEET THE MILLENNIAL GENERATION: The Most High-Maintenance Workforce in the History of the World . . . and Likely to Be the Most High Performing -- Meet the Millennial Generation -- Who the Millennial Generation Is-and Isn't-at Work -- Bringing Out the Best in the Millennial Generation -- CHAPTER TWO GET THEM ON BOARD FAST WITH THE RIGHT MESSAGES -- What's Going Wrong in the Hiring of Millennials? -- Diversify Your Sourcing -- What Are Other Ways to Widen Your Pool of Candidates? -- Friend Referrals -- Finding Millennials Online -- Tapping Parents, Teachers, and Counselors -- Deliver a Killer Message -- Why Your Brand May Not Be Enough to Attract the Best -- Define Your Value Proposition and Recruiting Message in Millennials' Language -- Be Very Selective -- Scare Them Away -- Testing -- The Behavioral Job Interview -- Performance -- Skill -- The Realistic Job Preview -- Close the Deal Fast -- CHAPTER THREE GET THEM UP-TO-SPEED QUICKLY, AND TURN THEM INTO KNOWLEDGE WORKERS -- Grab Hold of Them, and Don't Let Them Go -- Low Tech: Train Them One Task at a Time -- High Tech: Don't Fight Their Desire for the Latest and Greatest Information Technology -- Turn Every Employee into a Knowledge Worker -- CHAPTER FOUR PRACTICE IN LOCO PARENTIS MANAGEMENT -- 1. Show Them You Care -- Get to Know Them -- Invest the Right Amount of Time with Each Millennial -- Don't Pretend -- 2. Give Them Structure and Boundaries -- 3. Help Them Keep Score -- The Point System -- Keeping Track Informally -- 4. Negotiate Special Rewards in Very Small Increments -- Traditional Compensation Versus Short-Term Rewards -- Negotiating Rewards in Small Increments -- CHAPTER FIVE GIVE THEM THE GIFT OF CONTEXT -- Giving Millennials the Gift of Context.