Notes from the search for deep indicators in services
James L. Heskett
| Year of publication: |
2014
|
|---|---|
| Authors: | Heskett, James L. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 25.2014, 3, p. 298-309
|
| Subject: | Customer loyalty | Deep indicators | Employee loyalty | Employee ownership | Employee satisfaction | Employee trust | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Mitarbeiterkapitalbeteiligung | Vertrauen | Confidence | Kundenzufriedenheit | Customer satisfaction | Arbeitskräfte | Workforce | Mitarbeiterbindung | Employee retention | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010384977