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Selling to Conspicuous Consumers: Pricing, Production, and Sourcing Decisions
Tereyagoglu, Necati, (2012)
Contracting for Infrequent Restoration and Recovery of Mission-Critical Systems
Kim, Sang-Hyun, (2010)
Quality-Speed Conundrum: Trade-offs in Customer-Intensive Services
Anand, Krishnan S., (2011)