Number 6 - Analysis of quality management practices in services
| Year of publication: |
2001
|
|---|---|
| Authors: | Behara, Ravi S. ; Gundersen, David E. |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 18.2001, 6-7, p. 584-603
|