Number 9 - Managing service operations based on customer preferences
| Year of publication: |
1999
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|---|---|
| Authors: | Verma, Rohit ; Thompson, Gary M. |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 19.1999, 9-10, p. 891-908
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