Office Automation : A User-Driven Method

1. The Advent of Integrated Office Systems -- 2. The Problem: Technology-Driven Sytems -- 3. Conceptual Approaches to Electronic Office Systems -- 4. Understanding the Office and Organization -- 5. Office Efficiency, Effectiveness, and Productivity -- 6. User-Driven Design -- 7. Assessing the Organization: Research Design -- 8. Assessing the Organization: Measurement -- 9. Assessing the Organization: System Design -- 10. Assessing the Organization: Cost—Benefit Analysis -- 11. Getting Going -- 12. From Pilot to Operational System -- 13. User-Driven Design, Work, and Society -- References.