//-->
Proactive customer service : operational benefits and economic frictions
Delana, Kraig, (2021)
Revenue-maximizing pricing and scheduling strategies in service systems with flexible customers
He, Qiao-Chu, (2018)
Service pricing with loss-averse customers
Yang, Liu, (2018)
Performance of service policies in a specialized service system with parallel servers
Wang, Zhenbo, (2008)
A successive approximation algorithm for the multiple knapsack problem
Wang, Zhenbo, (2009)
Worst-case analysis for on-line service policies
Wang, Zhenbo, (2010)