• 1. Introduction
  • 2. Performance Measurement of Business Processes
  • 2.1 Indicators for Measuring the Performance of Business Processes
  • 2.2 On the Use of Performance Indicators for Determining the Performance of BusinessProcesses
  • 3. Using Mobile Technologies in Business Processes
  • 4. Impact of Mobile Technologies on the Performance of BusinessProcesses
  • 5. Case Study
  • 6. Conclusions
  • References