On the relevance of parties in service environments to customer citizenship behaviour : evidence from hotels in Vietnam
Thi Bich Hanh Tran, Quy Duong Pham, Huong Ly Nguyen, Thu Tra Nguyen, Gia Bao Le and Tuan Anh Pham
| Year of publication: |
2022
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|---|---|
| Authors: | Thi Bich Hanh Tran ; Quy Duong Pham ; Huong Ly Nguyen ; Thu Tra Nguyen ; Gia Bao Le ; Tuan Anh Pham |
| Published in: |
International journal of value chain management : IJVCM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1741-5365, ZDB-ID 2232972-9. - Vol. 13.2022, 3, p. 281-296
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| Subject: | customer citizenship behaviour | customer orientation | employee credibility | other customer citizenship behaviour | social identity | Vietnam | Beziehungsmarketing | Relationship marketing | Viet Nam | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Vertrauen | Confidence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJVCM.2022.10050797 [DOI] 10.1504/IJVCM.2022.125856 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013479715