Online critical review classification in response strategy and service provider rating : algorithms from heuristic processing, sentiment analysis to deep learning
John Jianjun Zhu, Yung-Chun Chang, Chih-Hao Ku, Stella Yiyan Li, Chi-Jen Chen
| Year of publication: |
2021
|
|---|---|
| Authors: | Zhu, John Jianjun ; Chang, Yung-Chun ; Ku, Chih-Hao ; Li, Stella Yiyan ; Chen, Chi-Jen |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 129.2021, p. 860-877
|
| Subject: | Deep learning | Linguistic feature analysis | Online review | Response strategy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2020.11.007 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012509756