Online scheduling policies for multiclass call centers with impatient customers
Oualid Jouini, Auke Pot; Ger Koole; Yves Dallery
| Year of publication: |
2010
|
|---|---|
| Authors: | Jouini, Oualid ; Pot, Auke ; Koole, Ger M. ; Dallery, Yves |
| Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 243003-4. - Vol. 207.2010, 1 (16.11.), p. 258-268
|
| Subject: | Callcenter | Call centre | Scheduling-Verfahren | Scheduling problem | Warteschlangentheorie | Queueing theory | Personaleinsatzplanung | Crew scheduling | Beziehungsmarketing | Relationship marketing | Algorithmus | Algorithm |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003997229