Online scheduling policies for multiclass call centers with impatient customers
| Year of publication: |
2010
|
|---|---|
| Authors: | Jouini, Oualid ; Pot, Auke ; Koole, Ger ; Dallery, Yves |
| Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 2430034. - Vol. 207.2010, 1 (16.11.), p. 258-269
|