OPERATIONS - Process Management and the Future of Six Sigma - Savvy companies have learned that their six-sigma initiatives must serve the larger endeavor of process management.
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MIT sloan management review. - Cambridge, Mass : MIT, ISSN 1532-9194, ZDB-ID 2039388X. - Vol. 43.2002, 2, p. 26-33
Hammer, Michael, (1993)
Hammer, Michael, (1994)
The Superefficient Company - Today, efficiency ends at the edges of your company. The next great frontier for reducing costs, enhancing quality, and accelerating operations is streamlining the processes you share with other companies. Here's how to get started.
Hammer, Michael, (2001)
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