Opposing effects of response time in human-chatbot interaction : the moderating role of prior experience
Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam, Alexander Maedche
| Year of publication: |
2022
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| Authors: | Gnewuch, Ulrich ; Morana, Stefan ; Adam, Marc Thomas Philipp ; Mädche, Alexander |
| Published in: |
Business & information systems engineering. - Atlanta, Georgia : AIS, ISSN 1867-0202, ZDB-ID 2478345-6. - Vol. 64.2022, 6, p. 773-791
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| Subject: | Chatbot | Expectancy violations theory | Lab experiment | Prior experience | Response delay | Response time | Social response theory | Experiment | Corporate Social Responsibility | Corporate social responsibility | Konsumentenverhalten | Consumer behaviour | Zeit | Time |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12599-022-00755-x [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013483368